Privacy Policy

Last updated: January 4, 2026

This Privacy Policy describes how Laylo (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from laylocafe.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree to this Privacy Policy, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information we collect varies depending on how you interact with us (e.g., visiting the site vs. placing an order for coffee beans).

What Personal Information We Collect

The following sections describe the categories of personal information we collect:

Information We Collect Directly from You
Information that you submit to us through our Services may include:

• Contact details: Your name, address, phone number, and email.
• Order information: Name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information: Your username and password (if you choose to create an account).
• Customer support information: Information you choose to include in communications with us, such as when sending a message through our contact forms.
• Fulfillment Information: Pickup dates, preferred pickup times, and delivery instructions (such as gate codes or specific drop-off locations).

Information We Collect about Your Usage
We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies and similar technologies. This includes device information, browser information, network connection details, and your IP address.

Information We Obtain from Third Parties
We obtain information from vendors and service providers who collect information on our behalf, such as:

• Shopify: To support our Site and Services.
• Payment Processors: Who collect payment information (e.g., credit or debit card information, billing address) to fulfill your orders. We do not store your full payment card details; these are handled by our secure processors.

How We Use Your Personal Information

• Providing Products and Services: We use your information to process payments, fulfill orders for coffee beans, send notifications related to your purchases, and manage your account.
• Communicating with You: We use your information to provide customer support and improve our Services.
• Security and Fraud Prevention: To detect and investigate possible fraudulent or illegal activity.
• Service Improvement: We may enable Shopify to use your information to improve their services and match your account with other Shopify services you choose to use (Shopify Network Intelligence).
• Fulfillment and Logistics: To manage our pickup calendar, verify your identity during in-store pickup, and coordinate local or standard delivery of coffee beans.

Cookies and Targeted Advertising

We use Cookies to power and improve our Site. Our website recognizes the Global Privacy Control (GPC) signal. If your browser sends a GPC signal, we will treat it as a valid request to opt-out of the "sharing" of information as defined by applicable law.

Note on Advertising: We do not use third-party advertising pixels (such as Meta Pixel or Google Ads) to track your behavior across other websites for the purpose of showing you targeted advertisements.

How We Disclose Personal Information

We do not sell your personal information to third parties for money. However, we disclose personal information in the following circumstances:

• With Vendors: Such as Shopify, payment processors, and shipping carriers (to deliver your coffee beans).
• Shopify Network Intelligence: We participate in Shopify’s network features which help improve the platform's services and security. This may be considered "sharing" under certain privacy laws.
• Legal Obligations: To comply with applicable laws, respond to subpoenas, or protect our rights.
• Fulfillment Partners: We share your order details with apps like Pickeasy to manage scheduling and with shipping carriers to deliver coffee beans to your address.

Categories of Information Disclosed:

• Identifiers: (Name, email, address) shared with Shopify and shipping carriers.
• Commercial Information: (Order history) shared with Shopify.
• Network Activity: (Usage data) shared with Shopify.

Your Rights and Choices

Depending on where you live, you may have the following rights:

• Right to Access/Know: To request a copy of the personal information we hold about you.
• Right to Delete: To request that we delete your personal information.
• Right to Correct: To request that we fix inaccurate information.
• Opt-Out of "Sharing": You may opt-out of the sharing of your data for service improvements via our "Data Sale/Sharing Opt-Out" page or by using a GPC-enabled browser.

To exercise these rights, please contact us using the details below. We will not discriminate against you for exercising these rights.

Security and Retention

We implement reasonable security measures, but please note that no system is 100% secure. We retain your information for as long as necessary to provide our services, comply with legal obligations, or resolve disputes.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, please contact us:

Email: Hello@laylocafe.com
Address: 5180 Peachtree Boulevard, Suite 495, Atlanta, GA 30341, US